Return & Refund Policy
At catalogvilla (https://www.catalogvilla.com), we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns or exchanges only in the following cases:
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The item is damaged or defective upon arrival.
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The item is incorrect (wrong product received).
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The item is significantly different from the description on our website.
Note:
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Returns are not accepted for minor color variations due to screen differences.
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Custom-made or personalized orders are non-returnable unless defective.
2. Return Request & Timeframe
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You must request a return within [X] days of receiving your order.
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To initiate a return, please contact us at [Your Email/Phone] with your order details, photos of the defective/damaged product, and reason for return.
3. Return Process
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Approval – After reviewing your request, we will confirm if your return is eligible.
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Return Shipping – The customer is responsible for returning the item to our warehouse.
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Inspection & Refund – Once we receive and inspect the item, we will process a refund or exchange as per policy.
4. Refund Policy
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Approved refunds will be processed within [X] business days via the original payment method.
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Shipping charges and any customs fees are non-refundable.
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If the return is due to a customer mistake (wrong size/color ordered), a restocking fee may apply.
5. Exchanges
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If you wish to exchange an item, please mention the preferred replacement product in your return request.
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Exchange is subject to stock availability.
6. Non-Returnable Items
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Clearance or discounted items
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Custom-stitched or altered products
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Items without original tags and packaging
7. Contact Us
For any return-related inquiries, please contact us:
📧 Email: catalogvilla.info@gmail.com
🌐 Website: https://www.catalogvilla.com
